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Saturday, August 23rd, 2003

Time Event
Tech support...
Have you ever been asked a question which implied that the user is trying to achieve something but you've no idea what? They have thoughtfully broken their problem down into a series of small steps, but they are only telling you what the first step is and they've probably started out in completely the wrong direction. Something like the equivalent of being asked whether you have a spare circular piece of wire gauze when it eventually turns out that what they want is to be able to receive Sky satellite broadcasts.

Question 1:

By the way, on sending http requests to www.foo.bar:80, I invariably get back
<TITLE>301 Moved Permanently</TITLE>
<H1>Moved Permanently</H1>
The document has moved <A HREF="http://www.foo.bar/baz/">here</A>.<P>
So what is the correct way of addressing the web server?
[web location changed to protect the guilty].

Correct answer: The correct way of addressing the web server is using a web browser. Or if you must use HTTP, try learning it first, or why not actually read what the response says.
Diplomatic answer: You have been redirected to /baz/ so just reconnect and ask for that instead.

Question 2: By the way, what is the name of the proxy server?

Answer: There is no `the' proxy server. Well, we do have one that works but hardly anyone needs to use it any more.

Question 3: So how does the firewall work?

Answer: Huh?

On a related note:

Question A: Where is the script which controls which of the services in /etc/services are enabled?

Answer: if you don't know, you perhaps shouldn't be fiddling. . .

Question B: I note that chkconfig is not available on SunOS - is there an equivalent command?

Answer: now you certainly shouldn't be fiddling, as you don't even have the root password! (And by the way, no there isn't.)

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