Dear Customer, [They have such a flair for the personal touch!]
I would like to apologise personally to you for the delay in getting your post due to the recent unofficial action in your area.
Now our postmen and women are back at work, we are working together to ensure that your postal service is maintained in the future.
We are sorry that our customer compensation scheme does not apply when services are disrupted due to industrial action. However we have decided to make a gesture of goodwill on behalf of all our customers.
Working with Postwatch, the consumer body for postal services, we plan to make a £1 million donation towards London's bid to host the 2012 Olympic Games.
Again, on behalf of everyone at Royal Mail we are very sorry for any inconvenience caused to you and your family during the recent dispute.
Now isn't that generous of them!